November 10, 2007
Client Relationships
During my career at Rimkus, I have learned that the frequency with which we communicate with clients and provide exceptional, timely service directly correlates to the success we have realized as a company. As many of you know, I make it a point to talk about this when I communicate with new employees and upon visiting our various offices.
I suppose I’m ardent about this because I have seen first-hand how consultants who frequently communicate with clients, deliver the highest quality work, and provide timely reports have client relationships that are more fulfilling both professionally and personally.
Author and teacher, Richard Moss once said, “The greatest gift you can give another is the purity of your attention.” Successful consultants stay busy because they pay attention to their clients. As a result, they take more pride in the work they do which builds stronger client relationships.
Successful consultants providing this level of service develop a “following” and regularly get repeat work for themselves. These consultants also receive more requests to recommend other Rimkus services and the use of additional Rimkus consultants.
Our own client surveys show fewer concerns about fees when our clients are being serviced by a consultant who stresses communication and high quality work on a timely basis.
As we approach the year’s end and prepare for 2008, I ask each of you to focus on providing all Rimkus clients with the very best service you can offer. This is the key to growing our business.
S. Frank Culberson
President and CEO
Rimkus Consulting Group
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